Havana Inn Suites - Privacy Policy

Last Updated: Oct 2023

At Havana Inn Suites ("Hotel," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you use our services or interact with us.

1. Information We Collect:

We may collect the following types of information when you interact with our Hotel:

a. Personal Information:

Name

Contact information (e.g., email address, phone number, postal address)

Identification documents (e.g., passport, driver's license)

b. Reservation Information:

Details about your stay, including check-in and check-out dates, room preferences, and special requests

c. Guest Preferences:

Information related to your preferences, such as room type, dietary restrictions, and other requests

d. Usage Data:

Information about how you use our website, mobile applications, and services, including IP addresses, browser type, device information, and operating system

e. Retention and Deletion of User Information:

At Havana Inn Suites, we recognize that you may request the deletion of your personal information from our records. We are committed to respecting your right to data privacy and will take reasonable steps to fulfill such requests, subject to legal obligations.

f. Communication Data:

Records of your interactions with us, including emails, chat messages, and customer support requests

g. CCTV Footage:

Video surveillance recordings in public areas for security and safety purposes

2. How We Use Your Information:

We may use your personal information for the following purposes:

a. Providing Services:

To process reservations, check-ins, and check-outs

To fulfill special requests and preferences

To provide customer support and respond to inquiries

b. Marketing and Communications:

To send you promotional offers, newsletters, and updates (you can opt out at any time)

To communicate important information about your stay or our services

c. Security and Safety:

To monitor and ensure the safety of our guests and premises

To prevent and investigate fraud, illegal activities, or security breaches

d. Analytics and Improvements:

To analyze website and app usage to improve our services

To conduct research and analyze trends

e. Legal Obligations:

To comply with legal requirements, including tax and regulatory obligations

3. Disclosure of Your Information:

We may share your personal information with:

Service providers and partners who help us deliver our services

Law enforcement agencies, regulators, or government authorities when required by law or for security purposes

Third parties in the event of a merger, acquisition, or sale of all or part of our business, as permitted by law

4. Data Security:

We employ appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5. Your Choices:

You have the right to:

Access, correct, or delete your personal information

Withdraw your consent for marketing communications

Opt out of the collection of non-essential cookies on our website

6. Children's Privacy:

Our services are not intended for children under the age of 18. We do not knowingly collect or maintain information from individuals under 18 years of age.

7. Updates to this Privacy Policy:

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. We will provide notice of significant updates on our website.

8. Contact Us:

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at [contact information].

Thank you for choosing Havana Inn Suites. Your privacy is important to us, and we are committed to safeguarding your information.